Pearls Tourism
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Customer Feedback Form

       
Guest/Company Name:  Moblie No : 
Email Id : Address  :
Destination :    
Travel Start Date :     Travel Finish Date :    
Please select check box , Which you think is appropriate.
1. HOW DID YOU COME TO KNOWABOUT PEARLS TOURISM LIMITED ?
   Print Media (News Paper/Magazine) Electronic Media (TV) Website/Internet Friends Others
2. HOW YOU MADE YOUR FIRST QUERY ?
     Telephonic Walk-in Website Others
3. IF IT WAS DONE ON PHONE, HOW YOUR CALL WAS ATTENDED ?

Voice tone was: Friendly Polite Courteous

Response time Excellent Very Good Good Fair Poor

If Walk-in: How your query was attended ?
Behaviour of the staff Guide/Escort      Excellent Very Good Good Fair Poor

4. SERVICES SOUGHT FROM PEARLS TOURISM LIMITED. ?
     Air Ticket Tour Package Hotel Booking Car Rental Others \ Please Specify\

Quality of Services Excellent Very Good Good Fair Poor

Quality of Commitment Excellent Very Good Good Fair Poor
5. WERE THE FOLLOWING AS PER YOUR EXPECTATION ?
     Fare/Cost Time Service Hospitality
6. COMMENT ON DELIVERY OF TICKETS ?
     Excellent Very Good Good Fair Poor
7. WOULD YOU LIKE TO HOLD NEXT BOOKING WITH US?
     Yes No
8. COMPARISON OF OUR PERFORMANCE WITH COMPETITORS ?
     Excellent Very Good Good Fair Poor
Name of Hotel   Duration of Stay
1. HOTEL SERVICES
     Excellent Very Good Good Fair Poor
a. Accommodation Excellent Very Good Good Fair Poor

b. Staff Services
i) Room Services Excellent Very Good Good Fair Poor
ii) Restaurant Excellent Very Good Good Fair Poor

b Food & Beverages Excellent Very Good Good Fair Poor
 d. Beauty Parlour/ Health Club Excellent Very Good Good Fair Poor
e. Rating of Hotel Excellent Very Good Good Fair Poor

2. TRANSPORTATION
     Excellent Very Good Good Fair Poor

a. Car Rental Excellent Very Good Good Fair Poor
b. Driver Services/ Behaviour Excellent Very Good Good Fair Poor

3. OTHER SERVICES
     Excellent Very Good Good Fair Poor

a. Sight Seeing Excellent Very Good Good Fair Poor
b. Value for Money Excellent Very Good Good Fair Poor
Any Comments/Suggestion :
         

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